Common requests
Delete your accountUnderstand what is removed, what is retained, and how to request deletion.Privacy and your informationWhat we hold, why, and the requests you can make.SecurityHow access is protected, and how to report a security issue.Community RulesWhat to do about content or behaviour that breaks the rules.
Contacting us
Email us at hello@inmycare.app. Recommunicated, 86-90 Paul Street, London, England, EC2A 4NE, United Kingdom. Signed-in members can also raise a request from Settings, where we can see which care circle you belong to. Order, billing and refund enquiries are handled by Paddle, our Merchant of Record.
Support contact address: this is set by the operator and appears in the Privacy Policy. We do not publish a placeholder address here, so that nothing misleading is submitted to an app store listing.
Request categories
- Account access
- Care-circle access
- Medication-record issue
- Incorrect care information
- Privacy concern
- Unauthorised access
- Content report
- Security concern
- Billing
- Data export
- Account deletion
- Technical problem
- Other
Leaving a care circle is not the same as deleting your account
Leaving removes your access to one care circle and keeps your account. Deleting your account removes your access everywhere. Both are available in Settings.