Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee on In My Care Premium. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date, for any reason.

Premium also starts with a 3-day free trial, so you can try everything before a payment is taken.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

To request a refund:

1. Go to paddle.net and enter the email address you used at checkout, or
2. Use the order confirmation email from Paddle, which links straight to your order, or
3. Email us at hello@inmycare.app or use the Support page and we will pass the request to Paddle.

Approved refunds are returned to the original payment method. Paddle normally processes them within a few working days, and your bank may take a little longer to show the credit.

Renewals

If an automatic renewal takes you by surprise, contact us within 30 days of that charge and we will arrange a refund of it.

Cancelling

Cancelling stops future billing. You keep Premium until the end of the period you have already paid for, and your care records are never deleted - anything outside the free plan's limits is hidden, not removed.

Statutory rights

This policy is in addition to, and does not affect, your statutory rights, including any right to cancel a distance purchase under consumer law. Paddle's own refund policy is at paddle.com/legal/refund-policy.