Subscription Terms
Plans
In My Care has a free plan and a paid Premium membership.
- Free. The full daily care record for one care circle: medicines, hydration, meals, health readings, observations, tasks, chat and Moments. Care history is shown for the last 90 days, a circle may have up to 4 members, and the media vault holds up to 20 files. Nothing outside those limits is ever deleted - it is hidden until you subscribe.
- Premium monthly. GBP 6.99 per month.
- Premium yearly. GBP 59.00 per year.
Premium unlocks your complete care history, unlimited care-circle members, the printable doctor pack, full CSV and JSON exports, and the unlimited media vault. Prices include any VAT or sales tax, which is calculated by Paddle at checkout based on your location.
Free trial
Both Premium plans begin with a 3-day free trial. Cancel before the trial ends and you are not charged.
Billing and renewal
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Memberships renew automatically at the end of each billing period until cancelled. A Premium membership applies to the member who bought it.
Failed payments
If a payment fails, Paddle retries it over a short period and we ask you to update your card. Access continues while this happens. If payment ultimately fails the membership is cancelled and the account returns to the free plan, with all records preserved.
Changing plan
Switching between monthly and yearly takes effect immediately and Paddle prorates the difference.
Cancelling
Cancel at any time from the Plans screen, which opens Paddle's billing portal. Access continues until the end of the period you have already paid for. Requesting account deletion also cancels the membership at the end of the paid period.
Refunds
See the Refund Policy.